Crestwood’s Values Providing a Compass for Growth

At Crestwood Behavioral Health Inc., we are excited about new opportunities.  So as Crestwood continues to grow, we always use our corporate values as the lens for every decision and change in direction. Our values are our compass to move forward as an organization and are revisited frequently throughout the year and always when we are faced with new opportunities, threats or decisions. Our values are simple: Commitment, Enthusiasm, Flexibility,  Integrity, Family, and Compassion. Each of these values holds its own set of principles and beliefs that act as a guiding force to us as a company internally, as well as externally in our relationships with stakeholders and partners.

Commitment is the glue that holds our organization together. It is the promise to follow through and to stay uncompromising to our vows and obligations.  Commitment is what binds us together as a work force; it is the motivation to get up and be on time for work because you don’t want to let your coworkers or clients down. It is the pledge to provide recovery-based, socially-responsible services for our clients.

Enthusiasm is exemplified in our tenure of excited and motivated employees. The average length of employment for Crestwood is seven years. Crestwood employees have  a strong pride in themselves and a natural enthusiasm for the work they do.  It is often seen in our facilities that staff members with 20 years of tenure are still as excited about what they do as our newest employees.

Flexibility is the hallmark of Crestwood. We continuously adjust and reinvent service models to utilize the most current research, evidenced-based practices and to meet the ever evolving needs of our communities. Flexibility allows us to provide our clients with the most appropriate programs and services. We understand – and strive to meet – the range and variety of mental health needs of our clients, their families and their communities. We provide innovative and effective programs and services that enhance our clients’ wellness and promote their recovery.

Integrity/Ethics is the cornerstone for all we do. Ethics is defined as morals, beliefs, and principles that are a system or defense for right and wrong conduct.  It seems simple, yet as we often read in news articles, hear at industry meetings, or observe in our own communities, it is often not so simple. Crestwood as an organization holds ethics as a core value.  In all of our partnerships, integrity, trust, respect and dependability are all non-negotiable. We hold corporate responsibility at the highest level of commitment. Through our continuous quality improvement and our performance improvement process, we analyze and recommit to providing the most ethical and efficient services to all of our stakeholders.

Family is the foundation that Crestwood was built on. We have a rich background of being founded by a family who are committed to the operations. Our partnerships with clients, their families, our staff, the community, business associates and volunteers all comprise the Crestwood family. We focus on family involvement and education and make every attempt, where appropriate, to bring in families as a part of client care.

Compassion at Crestwood is demonstrated with warmth, kindness and caring in everything we do for our clients and staff. We seek compassionate employees in the recruitment process and we nurture compassion in the training, supervision and general operations.  We honor the preservation of each client’s self-respect and dignity.

At Crestwood we live these values and use them as the barometer for our success and view all of our corporate decisions through this lens. And with our values, Crestwood is excited to take on the challenges and opportunities that this new period in behavioral healthcare brings.

Contributed by: Patty Blum, PhD, Crestwood Vice President